1. Where’s my order?

You can track your order right here — just pop in your tracking number. If it’s doing something mysterious, holler at us through our contact form.

2. How long does shipping take?

We aim to ship your delightful nonsense fast. Delivery times vary by location, but we’ll show you estimates at checkout. Check our shipping policy for more information.

3. Do you ship internationally?

Yes! Moonbucket is for everyone — from Manchester to Mars (okay, maybe not Mars yet).

4. Can I return something if I change my mind?

We don’t typically do change-of-mind returns, but if something arrived damaged or not quite right, reach out and we’ll sort it.

5. What if my item is faulty or damaged?

We’ve got you. Snap a pic, send it our way via the contact form, and we’ll get a replacement or voucher sorted quickly.

6. How do I contact you?

Use the contact form! No call centers, no hold music — just real humans (probably wearing slippers).

7. What payment methods do you accept?

We accept all major cards, PayPal, and other secure options depending on your location. No goats, no IOUs.

8. Is my payment secure?

Absolutely. Our checkout is safer than a burrito in a padded lunchbox.

9. Can I cancel or change my order?

If we haven’t shipped it yet, we’ll try our best! Contact us ASAP and we’ll see what’s possible. If it has already been fulfilled, I'm afraid it will be too late to intercept it.

10. Do you offer gift wrapping or notes?

Not yet, but we love this idea. Stay tuned!

11. What size is this product?

Product dimensions are listed in each description. If it’s still unclear, shoot us a message.

12. Do you sell gift cards?

Soon! Watch this space (or sign up for emails so we can tell you when they land).

13. Why do I see ROAMSPREE written on my invoice/receipt?

Roamspree is a tradename of the company which owns and operates the moonbucket.store brand.

14. Will you restock sold-out items?

Maybe! If your heart is set on something, let us know — we sometimes bring fan-favorites back from the void.

15. Is Moonbucket legit?

We’re real, we’re fun, and we’re here to make your day 11% weirder (in the best way).

16. Do you offer discounts or sales?

Yes! We sprinkle in sales and secret deals like confetti. Keep an eye on the homepage or sign up to get the scoop first.

17. Can I preorder an item?

If something’s coming soon, we’ll let you know! We may offer preorders on select products (especially if goblins are involved).

18. Can I send Moonbucket items as a gift?

Yes, just enter the lucky human’s shipping details at checkout. 

19. Do you have a physical store?

Not yet — we’re currently a magical corner of the internet only. But who knows what the future holds...

20. Where are you based?

Moonbucket HQ is planet Earth, internet edition. We ship from various locations depending on the item, so we can get it to you faster.